Advanced Tasks & Client Tasks: Credit Compensation for Unsatisfactory Results
Advanced Tasks and client-generated tasks are still being improved. If a task has completed but you are not satisfied with the result, you can apply for credit compensation. The rules below describe eligibility, requirements, and how we handle requests (if this policy changes, the latest in-product notice prevails).
Who can apply
This applies to:
- Advanced Tasks
- Client-generated tasks
When the result does not meet your expectations, you may submit one credit compensation request.
Requirements
1. One application per task
Each task supports only one compensation application. Please confirm before submitting.
2. Client version
If you are using the client, upgrade to version 0.1.15 or later before applying.
3. Auto mode must be enabled
Turn on Auto mode before applying. When the selected model becomes unavailable or has access issues, Auto mode switches to another model automatically, reducing quality issues caused by a single model outage.
4. Failed and interrupted tasks are not eligible
| Status | Eligible for compensation request? | Notes |
|---|---|---|
| completed | Yes | You may apply if you are unsatisfied with the result |
| failed | No | Credits are automatically compensated—no application needed |
| interrupted | No | Tasks you stop manually are not eligible |
Authorization required
When you apply, you must authorize access to the task’s messages and results so we can review the case and respond.
After review, outcomes typically fall into two categories:
The capability already exists
We will provide usage guidance so you can achieve your goal with existing features.The capability is not yet available
We will refund 100% of the credits for that task, and improve the capability in a future release.
Response time
We usually reply within 3 business days. In special cases, a reply may take longer.
Takeaways
- For Advanced Tasks and client-generated tasks, you can apply for credit compensation when results are unsatisfactory.
- One application per task; client version must be ≥ 0.1.15 with Auto mode enabled.
- Failed tasks are auto-compensated; failed and interrupted tasks cannot be submitted for compensation.
- Applications require message and result access; existing capabilities get usage guidance, missing ones get a full credit refund.
- Typical response time is within 3 business days.